Free shipping within Sweden on all orders over 499 SEK , otherwise only 49 SEK!

Terms of service

1. About RHTrading

• The company is based in Karlskrona, Sweden. The company's mailing address is Konungshamnsvägen 105, 37375 Jämjö.

• Would you like to get in touch with us? Send us a message by clicking the "Contact" button at the bottom right of the website, and we will get back to you as soon as possible. You can also send an email to Kontakt@RHTrading.se with your inquiry and contact details.

2. Ordering

• When you complete your order, an order confirmation will be sent to your email address. The confirmation contains all the details about the products, price, billing, and delivery address.

• If there is an error in the order confirmation, you must immediately contact us via the "Need help?" button at the bottom right of the website. You can also email us at Kontakt@RHTrading.se with your issue, order number, and contact details.

• As a customer, you are responsible for providing the correct name and address when placing an order. If a package cannot be delivered due to incorrect information, you will be responsible for any additional return and shipping costs. Always double-check your address before confirming the order!

3. Delivery

• Our standard delivery times are 1-3 business days within Sweden. Orders placed on weekends or public holidays will be processed on the next business day.

• If there are delays in delivery (without prior notice), please contact us via the "Need help?" button at the bottom right of the website. You can also email us at Kontakt@RHTrading.se with your issue, order number, and contact details.

4. Prices

• All prices in the store are stated in SEK unless another currency has been selected. All prices include Swedish VAT of 25%, regardless of the country you order from.

• VAT exemptions for foreign businesses are not available at this time.

• Due to international trade, prices may change frequently. A reduced price does not entitle you to a refund on previously purchased items.

• We reserve the right to adjust prices due to unforeseen events, supplier price changes, or errors in the price list.

5. Right of Withdrawal

• When purchasing goods online, you have a statutory 14-day right of withdrawal, starting from the day you receive the product.

• Non-trackable deliveries are considered received after 2 business days.

5.1. How to use your right of withdrawal:

• You must notify us that you wish to withdraw. You can register a return on www.konto.rhtrading.se .

• You should return the products immediately and no later than 14 days after notifying us.

• The customer covers the shipping costs for returns. Contact us to get a return label; the cost will be deducted from the refund amount.

• Ensure the products are not damaged during the return shipment by packaging them securely in their original packaging.

• We reserve the right to deduct an amount corresponding to the depreciation of the product's value if the product has been used or damaged.

5.2. Exceptions to the right of withdrawal:

  • Sealed audio or video recordings if the seal is broken.

  • Custom-made products tailored to your specifications.

  • Services that have been completed with your consent.

  • Goods that deteriorate quickly, such as food

6. Complaints and Warranty Claims

• All products are inspected before shipping. If a product is damaged or incorrect upon arrival, we will rectify the issue in accordance with consumer protection laws.

• Always contact us for approval before returning a defective product.

6.1. How to file a complaint:

• Report defects immediately by contacting us through the "Need help?" button on the website or thru email at Kontakt@RHTrading.se . Provide your name, address, email, order number, and a description of the issue.

• If we cannot fix the issue or provide a replacement, we will refund you in line with consumer protection laws.

• We cover shipping costs for approved complaints.

• We reserve the right to deny a complaint if the product is not found to be defective.

7. Limitation of Liability

• We are not liable for indirect damages caused by the products sold or their usage.

• We are not responsible for damage due to malfunction, misuse, or incorrect installation.

• We disclaim liability for delays or errors caused by external factors (Force Majeure), such as labor disputes, extreme weather, war, government actions, supply shortages, or other unforeseen events.

8. Product Information

• We strive to provide accurate product descriptions but cannot guarantee that images reflect exact appearances due to screen differences.

9. Cookies

• In accordance with the Electronic Communications Act, visitors must be informed about cookie usage. Cookies are small text files stored on your computer to improve functionality.

You can disable cookies in your browser settings.

10. Personal Data

• By shopping with RHTrading, you accept our privacy policy and how we handle your data.

• We only collect the necessary information to process orders and never sell your data.

10.1. What data do we collect?

• We store your name, address, phone number, email, IP address, and purchase history to handle your orders.

10.2. Legal basis

• We process personal data to fulfill contracts and, when applicable, with your consent.

10.3. Data sharing

  • Payment providers: Name, address, email, phone number, and, for invoice payments, your personal ID number. We use Klarna, ShopPay, PayPal, Apple Pay, Google Pay, VISA, Mastercard, Maestro, AMEX, UnionPay, iDEAL, and Bancontact.

  • Shipping companies: Name, address, and contact information to deliver your order. We work mainly with Postnord Sweden, but other carriers may be used if needed.

  • Newsletters: If you subscribe, we share your name and email with Shopify for marketing purposes.

10.4. Your rights

  • Access: You can request a copy of the data we store about you.

  • Correction: You can request updates to incorrect information.

  • Deletion: You can request data deletion unless legal obligations require us to keep it.

11. Changes to Terms and Conditions

• We reserve the right to update these terms. Changes will be published on our website.

12. Disputes

• In case of disputes, you can contact the National Board for Consumer Disputes (ARN) at arn.se. EU residents can use the EU Commission's online dispute resolution platform: ec.europa.eu/consumers/odr

13. Warranty

• Warranty is offered on most products.

• The warranty covers manufacturing, material, and design defects.

• The warranty does not cover damage caused by:

  • Incorrect storage, misuse, or negligence.

  • Exposure to water, dirt, extreme temperatures, or physical damage.

  • Commercial use or abnormal conditions.

  • Unauthorized repairs.

Valid example: A rearlights module stops working after 8 months with no visible damage. This is likely an internal defect and is covered.

Invalid example: A turn signal module stops working after 10 months. Upon inspection, it's clear the cable was damaged by improper installation, so this is not covered.

The warranty starts from the estimated delivery date and is personal and non-transferable.

NOTE: Keep your order confirmation as proof if you need to make a warranty claim.

REPAIRS OR REPLACEMENTS UNDER WARRANTY ARE THE BUYER'S SOLE REMEDY. RHTRADING IS NOT LIABLE FOR INDIRECT OR CONSEQUENTIAL DAMAGES ARISING FROM PRODUCT MISUSE.
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