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Refund policy

Excerpt from paragraphs 2-3 of the Terms of Service regarding Shipping.

See all terms of service under the "Terms of Service" tab

5. Right of Withdrawal

You can click here to get to the return page.

• When purchasing goods online, you have a statutory 14-day right of withdrawal, starting from the day you receive the product.

• Non-trackable deliveries are considered received after 2 business days.

5.1. How to use your right of withdrawal:

• You must notify us that you wish to withdraw. You can register a return on www.konto.rhtrading.se .

• You should return the products immediately and no later than 14 days after notifying us.

• The customer covers the shipping costs for returns. Contact us to get a return label; the cost will be deducted from the refund amount.

• Ensure the products are not damaged during the return shipment by packaging them securely in their original packaging.

• We reserve the right to deduct an amount corresponding to the depreciation of the product's value if the product has been used or damaged.

5.2. Exceptions to the right of withdrawal:

  • Sealed audio or video recordings if the seal is broken.

  • Custom-made products tailored to your specifications.

  • Services that have been completed with your consent.

  • Goods that deteriorate quickly, such as food

6. Complaints and Warranty Claims

• All products are inspected before shipping. If a product is damaged or incorrect upon arrival, we will rectify the issue in accordance with consumer protection laws.

• Always contact us for approval before returning a defective product.

6.1. How to file a complaint:

• Report defects immediately by contacting us through the "Need help?" button on the website or thru email at Kontakt@RHTrading.se . Provide your name, address, email, order number, and a description of the issue.

• If we cannot fix the issue or provide a replacement, we will refund you in line with consumer protection laws.

• We cover shipping costs for approved complaints.

• We reserve the right to deny a complaint if the product is not found to be defective.

7. Limitation of Liability

• We are not liable for indirect damages caused by the products sold or their usage.

• We are not responsible for damage due to malfunction, misuse, or incorrect installation.

• We disclaim liability for delays or errors caused by external factors (Force Majeure), such as labor disputes, extreme weather, war, government actions, supply shortages, or other unforeseen events.

8. Product Information

• We strive to provide accurate product descriptions but cannot guarantee that images reflect exact appearances due to screen differences.
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