Answers to Frequently Asked Questions

We completely understand, we change our minds sometimes too!

Please let us know as soon as possible if you regret or want to change your order, because once the package has been sent out, as you probably understand, we cannot take it back.

If a package with an unwanted item has already been shipped, you need to wait until you receive the item, then log in to your customer account and start a return.

Please note that a return fee will apply if you have cancelled a purchase that has already been shipped.

On each product page there is a list of which cars that particular item is suitable for.

On the home page you can also select your model to only display relevant products.

If you are unsure, you can contact us via the chat at the bottom right of the website.

The order confirmation is sent automatically to the email address you provided at checkout.

If you haven’t received an email within a few minutes:

1️⃣ Check that the email hasn’t ended up in your spam folder.

2️⃣ Make sure the address you entered at checkout is correct.

3️⃣ Wait a few extra minutes — sometimes email delivery can be slightly delayed.

If you still haven’t received anything, contact us via chat or email and we’ll help you verify that your order has been successfully processed.

Unfortunately, it’s not possible to order products that are out of stock.

We want to be absolutely sure that you receive your order quickly and without delays, which is why we only sell items that we actually have on hand.

We restock popular products continuously, so keep an eye on the product page – the stock status is updated as soon as the item is available again.

If you’d like to be notified when the product is back, you can click “Notify me when the product is back in stock” or contact us via chat and we’ll help you.

If you realize that you entered the wrong address, contact us as soon as possible!

As long as your order hasn’t been shipped, we can usually correct the address without any issues.

If the package has already left our warehouse, the address unfortunately cannot be changed afterward. In such cases, the shipment will normally be returned to us automatically after a few days. Once it arrives back, we will contact you to arrange a new delivery.

📌 Tip: Always double-check that your name, address, and postal code are correct at checkout — even small spelling mistakes can prevent the package from being delivered.

Please note that a new shipping fee may apply if the package needs to be sent again.

We ship orders worldwide! 🌍

However, certain products, such as batteries, may be restricted to specific countries due to shipping regulations and legal requirements.

Select your country in the top right corner of the page to see which items are available for delivery to your location.

We want shopping with us to be simple and affordable.

Within Sweden:

• Shipping costs only 49 SEK for orders under 499 SEK.

• For orders over 499 SEK, shipping is free! 🎉

International orders:

The shipping cost is calculated based on the total weight of the items in your cart. The exact price will be shown at checkout once you select your delivery country.

If your package is delivered to a pickup point, you usually have 7 days to collect it.

If you don’t pick it up within the specified time, it will automatically be returned to us, and this becomes very costly.

When this happens, the order is considered unclaimed, not a regular return. A fee of 129 SEK will be charged to cover the expensive return shipping, handling, and any reshipment arrangements.

📌 Important: Make sure to enter your full and correct name at checkout. Pickup locations require valid ID that matches the recipient’s name in order for you to collect your package.

Incorrect name = risk of losing your package.

We strive to ship your order within 24 hours on weekdays, excluding weekends.

You will receive a delivery email when your order has been shipped, which also includes a tracking link so you can follow your shipment.

Normal delivery time within Sweden is 2-3 weekdays, 3-5 weekdays during peak seasons.

Deliveries to other countries usually arrive within 4-5 business days, but can sometimes take up to 7 business days.

The majority of all orders are shipped with Postnord, but for larger items Schenker can sometimes be a better option, in which case you will be notified of this at checkout.

We ship 99% of all orders directly to the recipient's mailbox. If the package is too large, it will be delivered to the nearest post office instead.

Unfortunately, it is not possible to pick up an order from us as we do not have a physical store. We have chosen not to use business premises with expensive furnishings in order to keep prices low and deliveries fast.

We therefore have no delivery, sales or staff on site, everything is done digitally!

Click on the old man next to the shopping cart at the top right of the page to log in to your customer account.

Once you are logged in, select the order in question and press "Return item"

Once we have reviewed and approved your request, you will receive an email with further information and instructions.

Returns must be sent to us within 14 days of receiving the item.

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

Refunds will begin as soon as we receive your return.

Deductions may be made if the item is damaged, worn, missing packaging or deviates in any other way that means it cannot be sold again.

The money will be returned in the same way it came to us, i.e. directly to your card if you chose to pay by card, or to your Paypal account if you paid with it, etc.

If you have chosen to pay later with Klarna's services, you can wait with the payment until Klarna has updated your invoice, this can take up to 3 working days from when we have confirmed the return. - However, never let the invoice expire!

We offer a 14-day right of withdrawal in accordance with applicable consumer protection legislation.

The withdrawal period begins on the day you receive your order.

If you wish to exercise your right of withdrawal, you can easily register a return through your customer account within this period.

We always check all goods before they are shipped, but accidents can of course happen during delivery.

If you have received a package that looks damaged, we recommend that you take a picture of the unopened package, then of the damaged product.

Send us the picture(s) as soon as possible so we can solve the problem right away!

Yes, a return shipping fee will be applied for your order.

The amount will be automatically deducted from your refund once we have received and approved the return.

If you are returning an item due to a mistake on our part, for example, an incorrect or defective product, we will of course cover the full return shipping cost.

Yes, we offer business sales and the option to pay by invoice through Klarna.

If you are a business customer who expects to order regularly or are planning a larger purchase, you are very welcome to contact us via the chat bubble in the bottom right corner. We’ll be happy to help you set up a business account.

We take your privacy very seriously. All personal data is handled in accordance with GDPR (the General Data Protection Regulation) and is used only to process your order, deliver your items, and provide you with the best possible service.

We never share your information with third parties other than our payment and shipping partners, who are required to complete your purchase.

You can read more in our privacy policy here.